Question 1

How do I get to my villa?

Accepted Answer

The nearest airport depends on where your villa is. Popular gateways across Türkiye include Dalaman (DLM), Antalya (AYT), Bodrum (BJV) and Izmir (ADB), and from each you can continue by private transfer, rental car or bus/coach services. After you complete your villa booking with Canvilia, our team can help arrange a door‑to‑door private transfer that matches your flight details, so your journey to your villa is as smooth and stress‑free as possible.

Question 2

Is cleaning included in the price?

Accepted Answer

In most of our villas, pre‑arrival cleaning and final check‑out cleaning are included in the rental price. This typically covers thorough cleaning of bathrooms and kitchen, vacuuming and mopping of living areas, and preparing beds with fresh linens for your arrival. Daily housekeeping, mid‑stay cleaning, and extra towel/linen changes are usually optional add‑ons that can be arranged for an additional fee, subject to availability. You can always check the “Cleaning” or “Services” section on the villa page or ask our team for the exact cleaning policy and any extra costs before confirming your reservation.

Question 3

Are there fully private (conservative) villas available?

Accepted Answer

Yes. We offer fully private, conservative‑style villas where the pool, sunbathing terrace and garden are designed so they are not visible from the outside. These options are ideal for guests who value maximum privacy, such as families, honeymooners or those preferring conservative holidays. On the search page, you can use filters such as “fully private” or “conservative villas” to see only these properties, and our advisors can also recommend the most suitable private villas based on your needs.

Question 4

Can I contact support during my stay?

Accepted Answer

Yes. Our support team is available before, during and after your stay to assist you with any questions about your villa, transfers or extra services. If you need help with check‑in, have a question about the facilities, or experience an issue during your holiday, you can reach us by phone, WhatsApp or email. You will also receive the host’s or local representative’s contact details in your travel document so that you can get quick, on‑the‑ground support whenever needed.

Question 5

How can I get detailed information about the villa’s location and surroundings?

Accepted Answer

Some villas are within walking distance of a town centre, while others are set in quieter hillside, coastal or village locations. Because access, road conditions and distances can differ, we strongly recommend reviewing the location details before booking. On each villa page you will usually find a map, distance information (for example, to the beach, town centre, supermarkets and restaurants) and important notes such as steep roads or steps. If anything is unclear, you can contact our consultants with the villa name so we can provide precise information about its surroundings, transport options and suitability for your travel party.

Question 6

How can I trust your platform?

Accepted Answer

Canvilia operates as a licensed travel agency and member of TÜRSAB with a Group A license, in line with Turkish tourism regulations. Before making a reservation, you can verify our agency details and license number on the official TÜRSAB website. All bank accounts we share for payments belong to our registered company and can be cross‑checked using the legal company name and tax number. This means your villa booking is handled through a regulated, transparent and accountable organisation rather than an unverified individual.

Question 7

Why is a deposit required and how does the refund process work?

Accepted Answer

The security deposit protects the property and its contents against potential damage during your stay. It is collected by the villa owner or authorised representative at check‑in, usually in cash or by another method stated in the booking conditions. At check‑out, the villa is inspected for any damage, missing items or breaches of house rules (such as smoking indoors or unauthorised pets). If everything is in order, the full deposit amount is returned to you the same day. If any damage or extra cleaning is required, the repair or replacement cost is deducted from the deposit and the remaining balance is refunded. The deposit is not an extra income for the owner; it is a standard security practice in villa rentals and the exact deposit amount and conditions are clearly shown on each villa’s page.

Question 8

Are pets allowed?

Accepted Answer

By default, many villas do not accept pets to protect furnishings, pools and allergy‑sensitive guests. However, some owners are happy to welcome pets under certain conditions, such as a maximum size or number of animals and, in some cases, an additional cleaning fee. You can use the “pet‑friendly villas” filter on our website to see only properties that may accept pets. Before confirming your booking, please share the type, size and number of pets with our team so we can obtain the owner’s written approval and make sure there are no surprises at check‑in.

Question 9

Can I change my reservation dates?

Accepted Answer

You can request a date change as long as the villa is available for your new dates and the booking terms allow modifications. Because all reservation documents, contracts and system records must be updated, a date‑change service fee usually applies. If you move your stay to a different season or price period, the total cost will be recalculated based on the new nightly rates and the difference will be charged or refunded accordingly. When fewer than 30 days remain before check‑in, most owners do not accept date changes, as the chance of re‑renting the villa is very low. If you need to adjust your stay, contact us with your booking code as early as possible so we can review the options with the owner.

Question 10

How does the reservation process work?

Accepted Answer

Start by selecting your preferred dates, number of guests and budget, then browse villas across Türkiye that match your criteria. Once you find a suitable villa, send a reservation request and complete the booking-deposit step through Canvilia’s secure on-platform card-payment flow or by bank transfer to our company account. We then review availability and the booking conditions. After approval, the remaining balance is paid through the supported Canvilia card flow or by bank transfer to our company account. We do not ask you to pay the booking price directly to a villa owner or at check-in. After the required payments and contract formalities are completed, we issue your travel document with the villa address, directions and host contact information, and the villa is reserved in your name for the agreed dates.

Question 11

How can I register on the Canvilia platform?

Accepted Answer

To create a free account, click the “Login / Sign Up” button on our homepage. On the next screen, choose “Create Account” and enter your full name, mobile phone number, email address and a secure password. With a Canvilia account, you can save your favourite villas, view and manage your bookings in one place, update your personal details, and receive tailored offers and updates about new villas that match your preferences.

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