Last updated: 2 July 2026
These Terms of Use govern the use of the Canvilia website, mobile-compatible interfaces, reservation forms, communication channels and related services offered under the Canvilia brand.
By using Canvilia, submitting a reservation request, making a payment, completing a membership or contact form, or contacting Canvilia through WhatsApp, e-mail, phone or similar channels, you are deemed to have accepted these Terms of Use.
Canvilia is operated by:
JV TURİZM GIDA VE İNŞAAT TİCARET LİMİTED ŞİRKETİ
Address: Bezirgan Mahallesi, Ulugöl Sokak No: 707/9 D, 07960 Kaş/Antalya, Türkiye
E-mail: [email protected]
Phone / WhatsApp: +90 538 240 10 67
TÜRSAB Licence No: 7642
In these Terms, “Canvilia”, “we”, “platform” or “site” refers to the Canvilia platform operated by JV TURİZM GIDA VE İNŞAAT TİCARET LİMİTED ŞİRKETİ.
Guest means a person who searches for villas, accommodation or additional services through Canvilia, submits a reservation request or makes a reservation.
Villa owner / operator means the owner, legal representative, operator or authorised service provider of a villa listed on Canvilia.
Villa means a property listed on Canvilia and offered for accommodation for a specific date range.
Reservation means a guest’s accommodation request for a specific villa, date range and number of guests, once confirmed by Canvilia.
Additional services means services such as transfers, private chef, welcome packs, car services, massage, daily cleaning, event arrangements or similar services provided either by Canvilia, a villa owner/operator or a third-party provider.
Canvilia is a premium villa rental platform that connects selected villa owners, operators and service providers with guests, and facilitates the reservation and communication process.
Unless expressly stated otherwise, Canvilia is not the actual provider of the accommodation service. The accommodation service is provided by the relevant villa owner, operator or authorised service provider.
Canvilia acts to organise villa information, facilitate the reservation process, provide payment options, support communication between the parties and, where possible, provide operational assistance.
When using Canvilia, you must provide accurate, current and complete information. You are responsible for any reservation errors, communication problems, payment issues or service disruptions caused by incorrect, incomplete or misleading information.
The following uses of Canvilia are prohibited:
If Canvilia detects a breach of these rules, it may reject the reservation request, terminate communication, suspend membership or take legal action where necessary.
Villa descriptions, images, prices, availability, amenities, location descriptions and other information published on Canvilia are based on information provided by villa owners/operators, field checks and Canvilia’s content review process.
Canvilia uses reasonable care to keep information accurate and up to date. However, minor differences may occur due to changes provided by villa owners or third parties, seasonal conditions, technical errors, typographical errors or force majeure events.
If there is a serious discrepancy affecting the essential characteristics of the villa, Canvilia will use reasonable efforts to offer a solution. This may include alternative villa support where possible, a refund or assistance in reaching a resolution between the parties.
Prices shown on Canvilia may vary depending on the villa, date range, number of guests, season, minimum stay period, cleaning fee, deposit, campaign, discount, exchange rate or special conditions set by the villa owner.
The final price is the price stated during the reservation process or in the reservation confirmation sent by Canvilia. Prices and availability shown before reservation confirmation do not constitute a binding confirmed reservation.
Canvilia reserves the right to reject, correct or cancel a reservation request in the event of a technical error, incorrect price entry, calendar synchronisation issue or availability error caused by the villa owner. In such cases, amounts collected from the guest will be refunded or, with the guest’s consent, transferred to an alternative reservation.
Guests may submit a reservation request through Canvilia by selecting the villa, dates, number of guests and providing the required contact information.
A reservation becomes confirmed only when all of the following are completed:
A reservation is not considered final until written confirmation is sent by Canvilia.
The standard payment model on Canvilia is as follows:
For certain villas or reservations, Canvilia may approve an option where the remaining balance is paid directly to the villa owner/operator upon check-in. If this option is available, the payment method and payment timing will be stated separately in the reservation confirmation.
For reservations where the remaining balance is to be paid to the villa owner/operator upon check-in, the guest is responsible for paying the balance at the stated time and by the stated method. Failure to pay the remaining balance may be considered a breach of the reservation terms and may result in refusal of accommodation, cancellation of the reservation or application of no-show terms.
Canvilia does not store card details in its own systems. Card payments are processed through the relevant bank, payment institution or secure payment infrastructure.
Unless expressly stated otherwise for a specific villa, the following cancellation and refund terms apply to Canvilia reservations:
Cancellation requests must be submitted to Canvilia in writing. Notifications sent through WhatsApp, e-mail or other written channels accepted by Canvilia will be evaluated based on the date received by Canvilia.
Canvilia is not responsible for refund processing times caused by banks, card schemes or payment infrastructure providers.
As accommodation services are provided for a specific date or period, the right of withdrawal may apply differently from ordinary distance sales transactions to the extent permitted by applicable law.
The guest’s cancellation and refund rights are subject to the cancellation/refund terms stated in these Terms of Use, the reservation confirmation and any villa-specific conditions.
Mandatory consumer rights under applicable law are reserved.
In the event of cancellation, unavailability, serious defect or similar issue caused by the villa owner, operator, property or circumstances outside Canvilia’s reasonable control, Canvilia will use reasonable efforts to provide a solution to the guest.
Depending on the circumstances, this solution may include one of the following:
Canvilia is not liable for flight tickets, transport costs, car rental, loss of holiday, loss of income, moral damages, indirect damages or any other claims exceeding the reservation amount.
Check-in and check-out times are subject to the rules stated for each villa. Unless expressly stated otherwise, the check-in and check-out times shown on the villa page or in the reservation confirmation apply.
The guest must comply with villa capacity, guest number limits, pet rules, smoking rules, party/event restrictions, noise rules, pool and garden usage rules, safety instructions and any other villa-specific rules communicated to the guest.
More guests than stated in the reservation may not stay at the villa without the written approval of the villa owner/operator. Breach of this rule may result in additional fees, termination of the stay or cancellation of the reservation.
Some villas may require a damage deposit. The amount and payment method of the damage deposit will be stated on the villa page, during reservation or in the reservation confirmation.
Unless expressly stated otherwise, the damage deposit is not collected by Canvilia. It is collected by the villa owner/operator upon check-in and refunded by the villa owner/operator after the check-out inspection.
The guest is responsible for damage caused to the villa, furniture, pool, garden, technical equipment or property belonging to third parties. Deposit refund, damage assessment and deductions are the responsibility of the villa owner/operator. Canvilia may support communication and resolution between the parties, but it is not the direct guarantor of the deposit refund.
The guest is responsible for:
The guest is also responsible for the conduct of all persons staying with them.
Unless expressly stated otherwise, Canvilia does not collect identity card or passport information.
Information required for accommodation notification, identity checks, security records or local legal requirements may be requested separately by the relevant villa owner/operator. The collection, processing and notification of such information to the relevant authorities may be the responsibility of the villa owner/operator.
Canvilia may request additional information from the user where required by legal obligations or competent authority requests.
Additional services such as transfers, private chef, welcome packs, car services, massage, daily cleaning, event arrangements or similar services may be offered through or with the assistance of Canvilia.
These services may be provided by Canvilia, the villa owner/operator or third-party service providers depending on the circumstances. The provider, price, scope, cancellation terms and payment method of the service may be stated separately at the time of reservation or request.
For third-party services, unless expressly stated otherwise, Canvilia’s role is limited to forwarding the request, facilitating communication or providing organisational support. Canvilia is not responsible for the acts, omissions, delays, service quality or non-performance of third-party service providers, but may provide reasonable assistance in resolving issues.
Canvilia does not guarantee that the site will be uninterrupted, error-free or continuously available. Access to the site may be temporarily interrupted due to maintenance, technical failures, infrastructure issues, cyberattacks, third-party service failures, internet outages or similar reasons.
If a technical error results in an incorrect price, incorrect availability, incorrect content or transaction error, Canvilia reserves the right to correct the error, reject the reservation request or cancel the reservation. Any amount collected from the guest will be refunded or, with the guest’s consent, transferred to an alternative reservation.
The brand, logo, design, text, photographs, videos, icons, software, interface, database, content structure and all other elements on Canvilia belong to Canvilia, the relevant rights holders or licensors.
Canvilia content may not be copied, reproduced, published, distributed, modified, commercially used or displayed on other platforms without prior written permission.
Canvilia processes users’ personal data in accordance with applicable law, its Privacy Notice, Privacy Policy and Cookie Policy.
For detailed information on how personal data is processed, for what purposes it is used, with whom it may be shared and what rights users have, please review Canvilia’s relevant policy pages.
Canvilia acts with reasonable care in relation to the use of the platform, reservation process and support services.
However, Canvilia is not responsible for damages caused by villa owners/operators, third-party service providers, payment institutions, banks, transport providers, airlines, public authorities or the guest’s own conduct.
Where Canvilia may be held liable for any reason, its liability is limited, to the extent permitted by law, to the amount paid to Canvilia under the relevant reservation.
Canvilia is not liable for indirect damages, loss of profit, data loss, loss of holiday, reputational loss, moral damages, transport costs, alternative accommodation differences or third-party expenses.
Mandatory consumer rights under applicable law are reserved.
Earthquakes, fires, floods, storms, epidemics, war, terrorism, strikes, public authority decisions, road closures, electricity/water/internet outages, natural disasters, extraordinary weather conditions, technical infrastructure failures or similar circumstances beyond the reasonable control of the parties are considered force majeure events.
If a reservation cannot be performed, or cannot be properly performed, due to force majeure, Canvilia will try to find a reasonable solution for the parties. This may include date change, alternative villa offer, partial refund, full refund or another option depending on the service provider’s conditions.
Canvilia may update these Terms of Use from time to time. The current version becomes effective once published on the site.
After a reservation is confirmed, the core payment, cancellation and refund terms applicable to that reservation will be assessed according to the terms accepted at the time of reservation. Mandatory changes required by law are reserved.
Canvilia may communicate with users through e-mail, phone, WhatsApp, SMS or the site. The user accepts that notifications regarding reservations and services may be sent through these channels.
The user is responsible for keeping their contact information accurate and up to date. Canvilia is not responsible for notifications that cannot be delivered due to incorrect or outdated contact information.
These Terms of Use are governed by the laws of the Republic of Türkiye.
Subject to mandatory consumer rights and mandatory dispute resolution rules, the courts and enforcement offices of Antalya shall have jurisdiction over disputes arising from these Terms of Use.
Consumer users may apply to consumer arbitration committees or consumer courts in accordance with the monetary limits and procedures set out under applicable law.
For questions about these Terms of Use or Canvilia services, you may contact us at:
JV TURİZM GIDA VE İNŞAAT TİCARET LİMİTED ŞİRKETİ
Canvilia
E-mail: [email protected]
Phone / WhatsApp: +90 538 240 10 67
Address: Bezirgan Mahallesi, Ulugöl Sokak No: 707/9 D, 07960 Kaş/Antalya, Türkiye